Digital User Experience (5 ECTS)

Methods for developing user experience:
– for mapping the user experience
– for analysing the user information
– for utilizing the information in design
– for testing and evaluating the designs

Upon successful completion of this course, the student should be able to understand why and how to create better services by bringing the voice of the customer as part of service development.

• They understands that user experience consists of chain of actions that generate a meaningful and valuable entity from the user’s perspective. This chain can contain different kinds of service moments, contact points and interactions with service providers, user interfaces and other service users
• They can examine and develop the experience as a whole as well as its parts
• They can use different methods for mapping the user experience and apply the methods purposefully
• They understands the importance of making the stakeholders participate in the design process and apply different working ways and methods of participatory design
• They can transform the problems arising from the user’s experience or other relevant moments into meaningful service solutions and describe the outcome of development in a manner that is communicable to different stakeholders
• They can validate the plan created in the process and modify it according to the validation results

A more detailed course description can be read in the Haaga-Helia’s Study Guide.