NBF Work-based Project (3 op)

Would you like to learn about organizing a large-scale event and develop your skills on customer contacts? Are you interested in business and internationalization and would like to get your foot in the door? Join the customer service team of Nordic Business Forum and get amazing experience and study points!

Nordic Business Forum is an international, annual, large-scale business seminar organised at Helsinki Expo & Congress Centre on September 27-28, 2023. There will be over 6,500 global business leaders from 50+ countries atteding and 10 world-class speakers.

Students can contribute to organising this seminar as part of their studies / Work Based Project course (3 ECTS) by joining the event’s customer service team.

Key words: business, event management, customer service, work life co-operation


Pre-sign up: From 2nd of May onwards

Application period: Until 24th of August

Group interviews: 24.8. at Pasila Haaga-Helia campus

Training sessions: Between 14.9.-26.9. at Pasila Haaga-Helia campus

Event: 27.-28.9. at Messukeskus

Course content

The project consists of face-to-face interviews held in English, three four-hour tailored training sessions; joint sessions & dedicated training for specific task(s) before the event, onsite rehearsal before the event, participating the actual two day event in various roles (customer service functions include e.g. Check-in, Cloakroom, Roaming Customer Service, Seminar Hall, First Class Services & First Class Shuttle and Speaker Services) and wrap-up and feedback session after the event.

After having participated in this Work Based Project course, the student will be able to:

  • contribute to the customer experience of a large-scale international event through various customer service functions
  • demonstrate skills to create an excellent and unique customer experience as part of a team
  • comprehend the elements and rules of teamwork as well as team building practices
  • perform customer service in English

This project is assessed approved/failed, based on student’s participation in all training sessions, onsite preparations and rehearsals, the actual event days (2), the feedback session after the event and completing feedback survey and a report reflecting the learning process after the project.

Application process

By pre-signing up you will receive more information later on how to apply to the course. Nordic Business Forum will arrange an application process for students interested in this opportunity. The online application opens around mid-August 2023 and the online application link and more information will be sent via email to all who’ve pre-signed up.

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