Would you like to learn about organizing a large-scale event and develop your skills on customer contacts? Are you interested in business and internationalization and would like to get your foot in the door? Join the customer service team of Nordic Business Forum and get amazing experience and study points!
Nordic Business Forum is an international, annual, large-scale business seminar organised at Messukeskus, Helsinki, on September 25-26 2024. Read more about Nordic Business Forum on their website.
Students can contribute to organizing this seminar as part of their studies / Work Based Project course (3 ECTS) by joining the event’s customer service team.
Key words
business, event management, customer service, work life co-operation
Enrollment
You can pre-sign up via this link.
By pre-signing up you will receive more information later on how to apply to the course. Nordic Business Forum will arrange an application process for students interested in this opportunity. The online application opens around mid-August 2024 and the online application link and more information will be emailed to all who’ve pre-signed up.
Schedule
Pre-application: From 6th of May onwards
Deadline for applications: 22nd of August 2024
Group interviews: 26th of August to 30th of August 2024
Decisions by 5th of September 2024
Mandatory training, preparations & event days:
Sep 12 (14:00-18:00) Joint training session
Sep 17 (14:00-18:00) Joint training session
Sep 20 (12:00-16:00) Joint training session
Sep 23-24 (Half day) Onsite preparations
Sep 25-26 (Full days) NBForum 2024 event
Feedback session & celebration:
Friday, 25th of October 2024
Course content
The project consists of face-to-face interviews held in English, three four-hour tailored training sessions; joint sessions & dedicated training for a specific task(s) before the event, onsite rehearsal before the event, participating in the actual two-day event in various roles (customer service functions include e.g. Check-in, Cloakroom, Roaming Customer Service, Seminar Hall, First Class Services & First Class Shuttle and Speaker Services) and wrap-up and feedback session after the event.
After having participated in this Work Based Project course, the student will be able to:
- contribute to the customer experience of a large-scale international event through various customer service functions
- demonstrate skills to create an excellent and unique customer experience as part of a team.
- comprehend the elements and rules of teamwork as well as team building practices.
- perform customer service in English
This project is assessed as approved/failed, based on student’s participation in all training sessions, onsite preparations and rehearsals, the actual event days (2), the feedback session after the event, and completing a feedback survey and a report reflecting the learning process after the project.
This course belongs to these themes: