Nordic Business Forum is an international, annual, large-scale business seminar organised at
Messukeskus, Helsinki, on September 24-25 2025. Read more about Nordic Business Forum on
their website.
Key words
business, event management, customer service, work life co-operation
Enrollment ended
You can sign up via this link.
You can pre-sign up via this link.
By pre-signing up you will receive more information later on how to apply to the course. Nordic Business Forum will arrange an application process for students interested in this opportunity. The online application opens around mid-August 2024 and the online application link and more information will be emailed to all who’ve pre-signed up.
Schedule
Pre-application: Ongoing, pre-sign-up to hear more bit.ly/nbfteam2025
Deadline for applications: 21st of August
Group interviews: 22nd of August to 1st of September
Decisions by the 5th of September
Mandatory training, preparations & event days:
Sep 10 (14:00-18:00) Joint training session
Sep 16 (14:00-18:00) Joint training session
Sep 19 (12:00-16:00) Joint training session
Sep 22-23 (Half day) Onsite preparations
Sep 24-25 (Full days) NBForum 2025 event
Feedback session & celebration: 24th of October
Course content
The project consists of face-to-face interviews held in English, three four-hour tailored training sessions; joint sessions & dedicated training for a specific task(s) before the event, onsite rehearsal before the event, participating in the actual two-day event in various roles (customer service functions include e.g. Check-in, Cloakroom, Roaming Customer Service, Seminar Hall, First Class Services & First Class Shuttle and Speaker Services) and wrap-up and feedback session after the event.
After having participated in this Work Based Project course, the student will be able to:
- contribute to the customer experience of a large-scale international event through various customer service functions
- demonstrate skills to create an excellent and unique customer experience as part of a team.
- comprehend the elements and rules of teamwork as well as team building practices.
- perform customer service in English
This project is assessed as approved/failed, based on student’s participation in all training sessions, onsite preparations and rehearsals, the actual event days (2), the feedback session after the event, and completing a feedback survey and a report reflecting the learning process after the project.
This course belongs to these themes: