Nordic Business Forum is an international, annual, large-scale business seminar organised at
Messukeskus, Helsinki, on September 24-25 2025. Read more about Nordic Business Forum on
their website.
Key words
business, event management, customer service, work life co-operation
Pre-application (see below)
You can sign up via this link.
Pre-application: Ongoing, pre-sign-up to hear more bit.ly/nbfteam2025
Deadline for applications: 21st of August
Group interviews: 22nd of August to 1st of September
Decisions by the 5th of September
Vaihtele sisältöä
Schedule
Pre-application: Ongoing, pre-sign-up to hear more bit.ly/nbfteam2025
Deadline for applications: 21st of August
Group interviews: 22nd of August to 1st of September
Decisions by the 5th of September
Mandatory training, preparations & event days:
Sep 10 (14:00-18:00) Joint training session
Sep 16 (14:00-18:00) Joint training session
Sep 19 (12:00-16:00) Joint training session
Sep 22-23 (Half day) Onsite preparations
Sep 24-25 (Full days) NBForum 2025 event
Feedback session & celebration: 24th of October
Course content
The project consists of face-to-face interviews held in English, three four-hour tailored training sessions; joint sessions & dedicated training for a specific task(s) before the event, onsite rehearsal before the event, participating in the actual two-day event in various roles (customer service functions include e.g. Check-in, Cloakroom, Roaming Customer Service, Seminar Hall, First Class Services & First Class Shuttle and Speaker Services) and wrap-up and feedback session after the event.
After having participated in this Work Based Project course, the student will be able to:
- contribute to the customer experience of a large-scale international event through various customer service functions
- demonstrate skills to create an excellent and unique customer experience as part of a team.
- comprehend the elements and rules of teamwork as well as team building practices.
- perform customer service in English
This project is assessed as approved/failed, based on student’s participation in all training sessions, onsite preparations and rehearsals, the actual event days (2), the feedback session after the event, and completing a feedback survey and a report reflecting the learning process after the project.